Refund policy

We take great pride in the quality of our products and the customer service we provide. If you are dissatisfied with your purchase, need to change sizes or you would like to return for another reason, please see the information below. We are happy to accept exchanges and returns on eligible items within 30 days of purchase.

START MY RETURN

Please ensure return conditions are met, and that you include your returns form or packing slip in your return parcel, otherwise we will not be able to recognise your return.

Please note that we reserve the right to refuse any return (subject to our absolute discretion) if we feel any of these terms are not met.

RETURN CONDITIONS

We offer refunds and store credits subject to the following terms and conditions:

  1. The return/exchange is requested within 30 days of the date your order was purchased. 
  2. The item(s) must be in its original condition with the original packaging and all tags attached. Any garments that appear to have been worn, washed, or altered in any way will be refused. 
  3. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
  4. Items with non-returnable marks and free gifts cannot be returned.
  5. We do not accept returned items that have been sent back without proper returns requests.
  6. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
  7. Please be sure to double-check your returns before shipping them out. 
    Note: The original shipping fee and Shipping Guarantee are non-refundable. 

FAULTY ITEMS

While we pride ourselves on ensuring our clothing is of a high standard, sometimes accidents happen. If you receive an item that is faulty, please email us at admin@worldtextile.cn with supporting imagery so we can determine the appropriate next course of action. All items will be assessed upon the return and if deemed faulty by ISC a full refund will be issued or a replacement sent out to you with express shipping. Faulty items do not include those that have already been worn.

COST OF RETURNS

A fee will be applied for returns requesting a refund to cover the cost of shipping. FREE for customers wanting to return for an exchange or store credit.

RETURNS AND EXCHANGE TIMELINE

We try our hardest to turn your returns around as quickly as possible. Please allow 3-5 business days for your return to be processed and email you with a credit note. All credit notes will be sent via email so please be sure to double check your email address.

RETURN ADDRESSNOTE: If you have any issues with your return, you must contact Customer Support within 30 days after your order was first placed.